Privacy Policy

GoAuto.ai, operated by Westpoint Capital OÜ (Estonia), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, sms.goauto.ai.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and business information
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Profile Information: Company name, phone number, timezone, and preferences
• Communication Data: Messages you send through our platform and responses received

2.2 Contact Data

We collect contact information that you upload or create in our platform:

• Phone numbers of your contacts
• Names and email addresses of your contacts
• Tags and segmentation data
• Opt-in/opt-out status and dates

2.3 Usage Information

We automatically collect certain information about your use of our Service:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Campaign performance and analytics data

2.4 Technical Information

We collect technical information to improve our Service:

• Cookies and similar tracking technologies
• Error logs and performance data
• API usage and integration data

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our SMS marketing platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service-related emails, updates, and marketing communications (with your consent)
• Analytics: To analyze usage patterns and improve our Service
• Security: To detect and prevent fraud, abuse, and security threats
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Research: To conduct research and development to improve our Service

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Twilio: For SMS delivery and messaging services
• Stripe: For payment processing and billing
• Resend: For email delivery services
• Vercel: For hosting and infrastructure
• Turso: For database services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from law enforcement
• Court orders or subpoenas
• Government investigations
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: Security training for all employees
• Incident Response: Procedures for responding to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service

Account Data: Retained while your account is active and for a reasonable period after deletion

Contact Data: Retained as long as you maintain the contact in your account

Usage Data: Retained for analytics and service improvement purposes

Legal Requirements: Some information may be retained longer to comply with legal obligations

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to legal requirements.

7.4 Restriction

You can request restriction of processing in certain circumstances.

7.5 Objection

You can object to processing of your personal information for certain purposes.

7.6 Withdrawal of Consent

You can withdraw consent for processing based on consent at any time.

To exercise these rights, please contact us at privacy@goauto.ai. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how visitors interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and marketing purposes

8.2 Third-Party Cookies

We may use third-party services that place cookies on your device:

• Google Analytics for website analytics
• Stripe for payment processing
• Vercel for performance monitoring

8.3 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect Service functionality.

Your information may be transferred to and processed in countries other than your own:

• Our servers are located in the United States
• Service providers may be located in different countries
• We ensure appropriate safeguards are in place for international transfers
• We comply with applicable data protection laws

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending you an email notification
• Displaying a notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries, you may also contact your local data protection authority.